Customer Service Representative Team Lead

Animal Care Clinic is looking for a full-time team member to guide and support our small team of CSRs. This position requires the employee to work alongside their CSR team mates a majority of their shift, while also allowing for administrative time to work on specific projects away from the busy front desk. The right person for this job is skilled at guiding teammates through conflict, change, and triumphs! As the CSR Team Lead, you will be the go-to for problem-solving. You will tackle scheduling, hiring, training, upset clients, all with the support of the Leadership Team, Medical Director, and the Hospital Administrator.

This position also requires you participate in the Leadership Team, which includes the Procedures Team Lead, the Nurse Team Lead, the Medical Director, and the Hospital Administrator. This group meets weekly to be sure their team’s challenges are being heard and helped, all while supporting each other in personal growth. Be prepared to brainstorm and move forward with change, because we are always striving to grow and improve. Animal Care Clinic strives to be a sought-after employer on the Central Coast, which means taking care of the people we have. The role of a Team Lead is crucial in the employee experience here at ACC.



Animal Care Clinic emphasizes a healthy and collaborative culture over profitability. Our team members are supported as individuals, and there is camaraderie instead of cliques and drama (we know that’s hard to believe, but it’s true!) We are also a little silly, calling ourselves a Barrel of Monkeys (linked arm in arm as we have FUN!). We take medicine seriously but believe life is to be enjoyed and experienced with a sense of humor.

This is what our team members say it is like to work here:

This is true “working as a team.” Knowing I am supported by my coworkers and my ideas/opinions are valued. Positive attitudes, professional advancement and perfect place to live and work. 21 year admin team member

This is a great place to grow, and no matter what, we are always trying to improve. Fear-free techniques are the game changer, and I am so proud we embrace this philosophy! 9 year RVT team member

My favorite part about working at Animal Care Clinic is that I’ve never had the same day twice. Everyday is fresh and I enjoy working with a team that supports each other. 10 year CSR team member

With teamwork at its heart this high functioning business maintains the feeling of a small family practice. All the voices on our team matter while the clinic’s culture develops with our ever expanding community. 3 year CSR team member

Being a relatively new member to ACC, it has been a transition for the better. Leaving my corporate job where I felt like a number is a thing of the past. The ACC family has welcomed me with open arms. I feel like I have a say and an opinion that matters. Here, change is embraced and we use a collaborative concept to make decisions and forward change. 1 year Nursing team member

ACC is a group of people that care. They care about animals and they care about each other, which makes me feel like I have a family at work. I feel like I am climbing up a rock and I have a huge pad underneath me, because I am constantly challenged but I always have a solid support system if I slip. 1 year Nursing team member